Your feedback helps us care better.
Feedback and complaints are taken seriously, acknowledged within one business day, and never affect the supports you receive.
Referring a client? Start here
How we handle complaints
Every complaint is acknowledged within one business day. We will tell you who is handling it, what we are doing, and roughly how long it will take. Most matters are resolved within ten business days. If it will take longer, we tell you why rather than going quiet.
Making a complaint does not affect your supports, your roster or your relationship with your workers. You can ask a family member, advocate or support coordinator to raise it for you, and you can make a complaint anonymously if you prefer, though it limits what we can resolve directly.
If you are not satisfied with our response
You can contact the NDIS Quality and Safeguards Commission at any time, before, during or after raising something with us. You do not need our permission and you do not need to come to us first.
NDIS Commission: 1800 035 544, or visit ndiscommission.gov.au.
For advocacy support, the Disability Advocacy Finder at Ask Izzy lists independent advocates who can act on your behalf at no cost.
Send feedback or a complaint
Acknowledged within one business day.