Privacy policy
How Health Focus Nursing collects, uses, stores and discloses personal and health information.
Health Focus Nursing, the trading name of THF Melbourne Pty Ltd (ABN 24 646 871 150), is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and by the Health Records Act 2001 (Vic). This policy explains how we handle your information.
What we collect
We collect personal information including name, contact details, date of birth, NDIS participant number and plan details. As a health provider we also collect health information, including medical history, clinical observations, care plans and assessment reports. We collect this directly from you wherever possible, and sometimes from your support coordinator, plan manager, family member or treating clinician with your consent.
Through this website we collect only what you submit in an enquiry form. We do not use advertising trackers.
Why we collect it
To deliver and coordinate your care, to prepare clinical documentation and NDIS reports, to bill the NDIS or your plan manager, to meet our obligations as a registered NDIS provider, and to comply with law.
Who we disclose it to
With your consent, we may share information with your support coordinator, plan manager, treating clinicians, or family members involved in your care. We disclose to the NDIA and the NDIS Quality and Safeguards Commission where required. We may disclose without consent where required by law, or where there is a serious and imminent threat to someone's life, health or safety. We do not sell your information and we do not disclose it overseas.
How we store it
Records are held in access-controlled electronic systems, with paper records stored securely. Access is limited to staff who need it to provide your care. Health records are retained for the period required by law, generally seven years from last contact, or until a child participant turns 25, whichever is longer.
Accessing and correcting your information
You can request access to the personal and health information we hold about you, and request correction of anything inaccurate. Contact us on 0405 468 427 or info@healthfocusnursing.com.au. We respond within 30 days. In limited circumstances we may refuse access, and if so we will explain why in writing.
Complaints
If you believe we have mishandled your information, contact us first using the details above or through our feedback page. If you are not satisfied, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or the Health Complaints Commissioner (Victoria) on 1300 582 113.